Refunds and Returns Policy
Last updated: 28 September 2026
At Spring Chicken Games Ltd, we want you to have a great experience with from finding to playing our game. If you're not completely happy with your purchase, we're here to help.
Refunds and Returns
If you've changed your mind about your purchase, you have 14 days from the day you receive your order to let us know you'd like to return it.
To be eligible for a return:
The game must be unused and in its original condition.
The packaging must be intact and suitable for resale.
All original components and accessories must be included.
Once you've notified us, you have 14 days to send the item back.
2. Faulty or damaged products
We want every WeDJ! game to arrive in perfect condition. If your game arrives damaged, faulty or incomplete, please contact us as soon as possible.
Please email us with your order number and, where possible, photographs showing the problem.
If your product is faulty or not as described, you may be entitled to a replacement or refund in accordance with your statutory rights. We will cover reasonable return postage costs for faulty or incorrectly supplied items.
3. How to return your order
To arrange a return, please follow these steps:
Email us at hello@wedjgame.com with your order number.
Tell us why you wish to return your game.
Wait for our reply with the return instructions.
Package the game securely and send it to the return address we provide.
Please do not send your return before contacting us.
4. Return postage
For change-of-mind returns, customers are responsible for the cost of return postage.
If your game is faulty, damaged or incorrectly supplied, we will cover the reasonable cost of returning it.
5. Refunds
Once we receive and inspect your returned item, we will contact you to confirm your refund.
Approved refunds will be made to your original payment method.
For eligible cancellations, we will refund the standard delivery charge as required by law. Any additional charges for premium delivery may not be refundable.
Refunds will be processed within the timescales required by UK consumer law.
6. Exchanges
If you have received the wrong item or your game is faulty, please contact us and we'll be happy to help.
For change-of-mind exchanges, please contact us to discuss the available options. We aim to get your new item to you within the 10-14 day window.
7. Your legal rights
Under UK consumer law, you generally have 14 days from receiving your order to cancel an online purchase, even if you simply change your mind.
You then have a further 14 days to return the item.
If your product is faulty, you may have additional rights under the Consumer Rights Act 2015, including the right to a full refund within the first 30 days in qualifying circumstances.
Nothing in this policy affects your statutory rights.
8. Contact us
If you have any questions about returns, refunds or exchanges, please get in touch.
Email: hello@springchickengames.com
Website: https://www.springchickengames.com
We're always happy to help!